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I don't receive emails sent by Accompa. Why?

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Accompa sends out notification emails to keep you informed of various events on your Accompa system. If emails sent from Accompa are resulting in bounces or landing in your SPAM/junk folder, you can adjust your spam filter settings to make sure you receive the emails. Most spam filters allow you to whitelist a sender by adding their domain or IP address.

If you're not receiving emails from Accompa please try completing the steps below.

Whitelist a sender or domain

Please work with your IT team to make changes to your "safe sender" list or whitelist. The following is a complete list of email addresses used by Accompa for email notifications:

  • support@accompa.com
  • success@accompa.com
  • info@accompa.com
  • notify@accompa.com

Whitelist IP addresses

In addition, please work with your IT team to add the following IP address and/or em4038.accompa.com and accompa.com to your company's email server whitelist to ensure you receive all Accompa emails.

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