Effective as of January 1, 2020.
At Accompa we recognize that privacy is very important to you, and we want you to know that we are committed to safeguarding your information. This document details the types of personal information we receive and collect when you use our services, as well as the steps we take to safeguard such information.
PROTECTION OF CUSTOMER DATA
PROTECTION OF CUSTOMER COMMUNICATION
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages users access or visit, and information volunteered by the user (such as survey information and/or Web site registrations). The information we collect is used to improve the content of our Web pages and the quality of our Services, and is not shared with or sold to other organizations for commercial purposes, except to provide services You have requested, when we have Your permission, or under the following circumstances:
INFORMATION GATHERING AND USAGE
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the click trail of users of our Services. The clear gifs are invisible on the page and are about the size of the period at the end of this sentence. Clear gifs are not tied to users' personally identifiable information.
We also use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, they may do so by following the Opt-out Directions in these emails.
Like most Web sites, ACCOMPA servers use log files to analyze trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use.
THIRD PARTY INTERMEDIARIES
We use outside companies to provide us certain services such as billing credit cards, website analytics, and email services. These companies do not use personally identifiable information for any secondary purposes.
COMMUNICATIONS FROM ACCOMPA
Periodically, ACCOMPA requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of ACCOMPA's Services. Users' personally identifiable information is not shared with third parties. Though we may use an intermediary to conduct these surveys, they may not use customers' personally identifiable information for any secondary purposes.
Periodically, ACCOMPA offers referral services, asking a user to inform a friend about our Service. We collect the name and email address of the friend, and will send an automatic email invitation to the friend. ACCOMPA stores this information for the sole purpose of sending this email and tracking success of the programs.
ACCOMPA takes every precaution to protect user's information. When users submit sensitive information via ACCOMPA's Services, their information is protected both online and off-line.
When our registration/order forms ask users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - usually referred to as SSL. While on a secure page, such as our paid order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is carefully restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information, on an as-needed basis. Finally, the servers that store personally identifiable information are in a fully secure environment.
DO NOT TRACK (DNT) REQUESTSSome internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals..
DISCLOSUREACCOMPA may disclose personally identifiable information ONLY under special circumstances: To comply with a judicial order or lawfully issued subpoena, or when Your actions violate the Terms of Service.
NOTIFICATION OF CHANGES
Important Information for California Residents
This section applies only to California residents. It describes how we collect, use and share Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA.
Your California privacy rights.
You have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
How to exercise your information, access and deletion rights.
You may submit a request to exercise your information, access or deletion rights by emailing us at firstname.lastname@example.org. We will need to verify your identity to process your information, access and deletion requests and we reserve the right to confirm your California residency. Government identification may be required. If you wish to designate an authorized agent to make a request on your behalf, we will need to verify both your and your agent’s identities and your agent must provide valid power of attorney or other proof of authority acceptable to us in our reasonable discretion. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. In certain cases, we may be required or permitted by law to deny your request.
We do not sell your personal information.
Based on our current understanding of the CCPA, we do not sell your personal information as defined in the CCPA.
Personal information we collect, use and disclose.
The chart below describes the categories of Personal Information we collect by reference to the categories specified by the CCPA (California Civil Code § 1798.140(o)).
We may further disclose each category of Personal Information to our affiliates, to our professional advisors, in connection with our compliance and protection activities and in connection with business transfers.
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