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Occupied:
A floating license is occupied whenever a user who has been assigned "Floating" license type logs into Accompa.
Notes:
- Logging in from two different browsers on the same computer (such as logging in using Firefox and Internet Explorer) will occupy two floating licenses.
- Logging in using multiple tabs/windows of the same browser will only occupy one floating license.
- Logging in using multiple instances of Internet Explorer (not tabs or windows, but instances) running on the same computer will count as multiple floating licenses.
Released:
An occupied floating license is released (i.e. available for other users) when one of the following happens:
- The user logs out of Accompa - the license will be released immediately.
- The user logged in, and is inactive (but has not logged out) - the license will be released after 120-150 minutes of last known activity. This includes the following scenarios:
- User is logged in, his browser is open and his computer is connected to the internet - but the user has not interacted with Accompa.
- User logged in within the past 150 minutes, but his current status is unknown (as Accompa is a 100% web-native application, it cannot distinguish reliably between the following scenarios):
- User has closed his browser without logging out of Accompa.
- User has shut down his computer without logging out of Accompa.
- User's computer is disconnected from the internet.
Why does Accompa use 120-150 minutes as the threshold?
- In floating license design, releasing occupied licenses after a short time of inactivity (such as 30 or 60 mins) is considered user-unfriendly design - as it can lead to user frustration. Hence our selection of 120 minutes as the baseline.
- This ensures that a user who waited to get a floating seat has ample time to use Accompa without being locked out, even if she is interrupted by an unexpected phone call, a visitor to her office, etc.
- If you'd like to change this value for your company, please contact us at support@accompa.com
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Best Practices:
In order to cost-effectively use your floating licenses, please request your users who have been assigned floating licenses to follow these best practices:
- Only login from one computer and one browser at a given time. (Using multiple tabs/windows is totally fine, as that only occupies one floating license)
- Logout from Accompa (by clicking "Logout" at the top-right of any Accompa screen) as soon as they have completed their desired tasks.
- This will release the floating license immediately - whereas simply closing their browser or turning off their computer (without logging out from Accompa) will keep the floating license occupied for a period of 120-150 minutes.
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