Archive for August, 2010

The ONE Number to Measure Product Management Teams? »

Net Promoter Score (NPS) is a metric introduced in 2003 by Frederick Reichheld in his popular Harvard Business Review article The One Number You Need to Grow.
NPS is quite popular among executives in multiple industries including high-tech. The biggest advantage of NPS is that it simplifies the objective of a business to creating more “Promoters” […]