Frequently Asked Questions

Question Categories:

• Product and Feature Questions
• Pricing and Purchase Questions
• Security and Privacy Questions
• Hosted Service Questions
• Customer Support Questions

If you have any other questions, please contact us.

Accompa is a requirements management software - delivered as a web hosted, on-demand software. It enables product management and other teams at software and high-tech companies to store, track and manage feature requests, market requirements & product requirements.

It is purpose-built for product managers, product marketers and related professionals who gather and manage requirements.

Since Accompa is a hosted software, you don't have to install or maintain the software. You simply sign up, and get started in minutes - it is as easy as signing into your favorite website! We take care of all maintenance, upgrades, and backups. Click here to learn more, or start FREE trial now.

Back to Top

• Store, track & manage requirements over the web, using a standard web browser (such as Internet Explorer or Firefox)
• Share requirements and collaborate with your teams in real-time, using features like discussion boards
• Customize Accompa, right from your web browser, to fit your organization's unique needs
• Create MRD and PRD fast using intuitive wizards; then export to Word, Excel, PDF or HTML to work on them further
• Plus much more...

For a more detailed list of features, click here.

Back to Top

We're glad you asked! We're frequently asked by our prospective customers why they should choose Accompa over competitive products. We've described the reasons in detail here.

Back to Top

Just a computer with a web browser and an internet connection - as Accompa is a hosted software!

Accompa works with Microsoft Internet Explorer (6.0 or later) as well as Firefox (1.5 or later).

Back to Top

Accompa costs $25/month/user for the first 10 users, and $15/month/user for additional users. See example.

There are no set-up fees or long-term contracts - simply pay month-to-month. You can also buy as few as 1 user license.

Plus - since Accompa is a hosted software, you don't need to spend any resources on installation, configuration or maintenance. You just sign up, and get started in minutes!

If you have any questions or special needs, please contact us.

Back to Top

You can buy as few as 1 user license - we don't force you to buy a certain number of minimum user licenses to get started, unlike most of our competitors!

Back to Top

If you're purchasing less than 50 user licenses, you pay the monthly fee using your credit card - Visa, MasterCard or American Express.

If you're purchasing more than 50 user licenses and meet certain additional criteria, you can also pay using your company Purchase Order (PO). Contact us to learn more about this.

Back to Top

It is easy and straightforward - click here to buy, or alternatively start 30-day FREE trial. In either case, you don't have to talk to any aggressive sales rep - even for one second!

Back to Top

No, none at all. We don't charge you set-up fees, cancellation fees, or force you to sign long-term contracts.

Accompa service is month-to-month, you can cancel any time. We want you to stay with us because you love our product, not because of long-term contracts!

Back to Top

We offer Accompa as a hosted software only. We do not offer it for download. This enables us to focus on doing one thing very, very well - delivering best-in-class hosted requirements management software.

Back to Top

No, not at all. The pricing mentioned above is for unlimited usage of Accompa hosted software.

There is a storage limit of 100MB per user for file attachments - this meets the needs of the vast majority of our customers. You can upgrade to a higher limit (more than 10GB per user) at any time to fit your needs, for a small additional fee. Contact us for further details on this.

Back to Top

We often get this question from our prospective customers. Here is why Accompa costs you much less.

We achieve these affordable price levels for two main reasons:

1. We've carefully optimized our business model to focus on affordable on-demand software. We do not sell anything else.
2. We efficiently operate our entire company. For example, our Marketing & Sales expenses are well below that of our competitors as well as industry averages.

But we do not compromise the quality of our software or our service. Don't just take our word for it - try our product yourself, it is FREE for 30-days! We're confident that you will agree with us once you try us.

Back to Top

Yes, your data is very secure with Accompa. We have implemented world-class security and network infrastructure to ensure your data is secure. This includes end-to-end encryption of all data using strong SSL, the same technology used by leading banks and financial institutions. Click here for more details on our security infrastructure.

Back to Top

No, we highly value your privacy.

The only time when someone at Accompa views your data during the normal course of business is when you have a support request that absolutely requires it - and even then, only with your explicit permission.

You can find more details in our Privacy Policy.

Back to Top

Accompa software is delivered as a web hosted software - also referred to as "on-demand software". Just the same way you log on to your favorite web site, you securely login to Accompa website using a standard web browser (such as Internet Explorer or Firefox) - and use our software over the internet.

You don't have to install or maintain any software - as a result, you get to enjoy substantial savings in time and money.

Back to Top

We offer Accompa as a hosted software only. We do not offer it for download. This enables us to focus on doing one thing very, very well - delivering best-in-class hosted requirements management software.

Back to Top

Accompa is very reliable - we have a fully redundant network infrastructure that allows us to provide you uninterrupted service. As a result of this, 100+ customers in 4 continents enjoy 24x7x365 reliability with Accompa.

We have consistently delivered 99.9% uptime since our inception, so you can count on us. Click here for more details.

Back to Top

As Accompa is a hosted software, whenever we release a new version of our software or add new features you will immediately have access to it the next time you log in. You don't have to do anything at all to install upgrades!

Furthermore, all upgrades to existing modules are free of charge to our customers.

Back to Top

Companies of all sizes - from Fortune-500 companies to small 1-person companies - currently use Accompa to meet their requirements management needs.

Due to the combination of our low prices and scalable architecture, you will find that we can serve your needs well - no matter how large or small your business is.

Back to Top

We offer comprehensive customer support using our web-based support system (online help, and helpdesk), as well as our email support system. We don't usually provide phone support in order to continue offering you low prices. However, our web and email support have a guaranteed "8 business hours" response - often we reply within a few hours.

When you have complex issues that require phone support, we schedule a phone call or a web conference with you in a timely fashion and resolve your issues.

Plus, our support personnel sit right next to personnel who create our product - as a result we're able to offer fast resolutions to your support issues. And... our support is always FREE.

We're dedicated to providing you customer support that delights you - we believe that the very existence of our company depends on it. The best proof of our customer support: Greater than 20% of our new customers come via referral from our existing customers!

Back to Top

Visit our Support Portal to reach our customer support.

Back to Top