Frequently Asked Questions

Question Categories:

• Product and Feature Questions
• Pricing and Purchase Questions
• Security and Privacy Questions
• Hosted Service Questions
• Customer Support Questions

If you have any other questions, please contact us.

Accompa is a requirements management software - delivered as a web hosted, on-demand software. It enables you to store, track and manage requirements for your products and projects.

It is targeted at product managers, engineering leads/architects, product marketing managers, business analysts, requirements analysts, program managers, project managers and others who gather and manage requirements.

Since Accompa is a hosted software, you don't have to install or maintain the software. You simply sign up, and get started in minutes - it is as easy as signing into your favorite website! We take care of all maintenance, upgrades, and backups. Click here to learn more, or start FREE trial now.

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• Store, track & manage requirements over the web, using any standard web browser (such as Internet Explorer, Firefox or Safari)
• Share requirements and collaborate with your teams in real-time, using features like discussion boards
• Customize Accompa, right from your web browser, to fit your organization's unique needs
• Create MRD and PRD fast using intuitive wizards; then export to Word, Excel, PDF or HTML to work on them further
• Plus much more...

For a more detailed list of features, click here.

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We're glad you asked! We're frequently asked by our prospective customers why they should choose Accompa over competitive products. We've described the reasons in detail here.

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Just a computer with a web browser and an internet connection - as Accompa is a hosted software!

Accompa works with Microsoft Internet Explorer 6.0 or later (for PC), Firefox 1.5 or later (for PC, Mac, and Linux), or Safari 1.2 or later (for Mac).

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Accompa is very affordable - click here for details.

Plus - since Accompa is a hosted software, you don't need to spend any resources on installation, configuration or maintenance. You just sign up, and get started in under 5 minutes!

If you have any questions or special needs, please contact us.

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The base price of Accompa includes 5 user licenses.

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• Credit card (Visa or MasterCard).
• Your company Purchase Order (PO) - if your company meets certain criteria.

Contact us to learn more about this.

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It is easy and straightforward - click here to buy, or alternatively start 30-day FREE trial to evaluate before you purchase. Contact us to learn more about this process.

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We offer Accompa as a hosted software only. We do not offer it for download. This enables us to focus on doing one thing very, very well - delivering best-in-class hosted requirements management software.

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No, not at all. The pricing mentioned above is for unlimited usage of Accompa hosted software.

There is a storage limit of 100MB per user for file attachments - this meets the needs of the vast majority of our customers. You can upgrade to a higher limit (even 10GB+ per user!) at any time to fit your needs, for a small additional fee. Contact us for further details on this.

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Click here to learn why Accompa costs you much less than comparable enterprise-quality requirements software.

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Yes, your data is very secure with Accompa. We have implemented world-class security and network infrastructure to ensure your data is secure. This includes end-to-end encryption of all data using strong SSL, the same technology used by leading banks and financial institutions. Click here for more details on our security infrastructure.

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No, we highly value your privacy.

The only time when someone at Accompa views your data during the normal course of business is when you have a support request that absolutely requires it - and even then, only with your explicit permission.

You can find more details in our Privacy Policy.

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Accompa software is delivered as a web hosted software - also referred to as "on-demand software". Just the same way you log on to your favorite web site, you securely login to Accompa website using a standard web browser (such as Internet Explorer, Firefox or Safari) - and use our software over the internet.

You don't have to install or maintain any software - as a result, you get to enjoy substantial savings in time and money.

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We offer Accompa as a hosted software only. We do not offer it for download. This enables us to focus on doing one thing very, very well - delivering best-in-class hosted requirements management software.

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Accompa is very reliable - we have a fully redundant network infrastructure that allows us to provide you uninterrupted service. As a result of this, 100+ customers in 4 continents enjoy 24x7x365 reliability with Accompa.

We have consistently delivered 99.9% uptime since our inception, so you can count on us. Click here for more details.

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As Accompa is a hosted software, whenever we release a new version of our software or add new features you will immediately have access to it the next time you log in. You don't have to do anything at all to install upgrades!

Furthermore, all upgrades to existing modules are free of charge to our customers.

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Companies of all sizes - from Fortune-100 companies to small 1-person companies - currently use Accompa to meet their requirements management needs.

Due to the combination of our low prices and scalable architecture, you will find that we can serve your needs well - no matter how large or small your business is.

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We offer comprehensive customer support using our web-based support system (online help, and helpdesk), as well as our email support system. While we don't provide phone support in order to continue offering you low prices, our web and email support have a guaranteed '8 business hours' response time. Often, your questions will be answered within a few hours.

Plus, our support personnel sit right next to personnel who create our product - as a result we're able to offer fast resolutions to your support issues.

We're dedicated to providing you customer support that delights you - we believe that the very existence of our company depends on it. The best proof of our customer support: Greater than 50% of our new customers come via referral from our existing customers!

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You can reach our customer support team by logging into our Support Portal or by emailing us at the support email address contained in your welcome email.

The login credentials for the support portal are the same as your Accompa account login.

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